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Privacy Policy

Privacy Policy

Northwest Keyway
Effective Date: 02/16/2026
Last Updated: 02/16/2026

1. Introduction

Northwest Keyway (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us, including through SMS/text messaging services.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Billing or service address

  • Payment information (if applicable)

  • Any information you voluntarily provide when contacting us

B. Automatically Collected Information

When visiting our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

This information helps us improve our website and services.

3. How We Use Your Information

We may use your information to:

  • Provide locksmith or related services

  • Respond to inquiries and service requests

  • Send appointment reminders and service updates

  • Process payments

  • Improve our website and customer experience

  • Send promotional or marketing communications (if you opt in)

  • Comply with legal obligations

4. SMS/Text Messaging Privacy

If you opt into SMS communications from Northwest Keyway:

  • We collect your mobile phone number and consent to send messages.

  • Message frequency varies.

  • Message and data rates may apply.

SMS Consent & Data Sharing

We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes.

Your SMS opt-in data and consent will not be shared with any third parties except:

  • Messaging service providers that help us deliver SMS messages

  • Service providers assisting in business operations (who are contractually obligated to protect your information)

  • When required by law

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP.

5. Sharing of Information

We do not sell personal information.

We may share information with:

  • Trusted service providers who assist in operating our business

  • Payment processors

  • Legal authorities if required by law

  • Successors in the event of a business transfer or sale

All third parties are required to maintain confidentiality and security.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no system can guarantee complete security. By using our services, you acknowledge this risk.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights & Choices

You may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications at any time

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Northwest Keyway

Copyright 2019 Northwest Keyway